Managing Reservations
Online and in-person, for individual sessions and recurring visits
By Chris and 2 others3 authors19 articles
- The Customer Reservation ExperienceHow customers make reservations in Punchpass is up to you!
- Configuring Online ReservationsWhere to adjust online reservation settings.
- Creating Reservations for Your Customers
- Moving a Class Reservation
- Can a customer cancel a reservation?
- How to Delete a ReservationRemoving customer reservations for upcoming classes
- Add a Booking AgreementA custom text agreement at the time of booking
- How Do I Handle No-Shows and Late Cancels?Deduct credits from passes and apply penalty fees for no-shows and late cancellations
- Allowing Customers to Late CancelLate Cancel charges the pass of customers who cancel AFTER the reservation cancellation window has closed.
- Configuring WaitlistsLetting customers know when a spot opens up in a fully booked class
- How to Close Reservations Before Class StartsDefine a reservation window for customers to book a class
- Activate Reservation Reminder EmailsReduce no shows and by setting up reservation reminder emails
- Pre-book with Standing ReservationsHow to preregister your regular customers for their favorite classes
- Trusted Access CustomersAllowing special customers to book outside reservation limits
- Can I prevent a customer from booking?Block reservation access
- Can I require customers to have a pass to make a reservation?Restrict bookings to customers with active passes
- How Can I Prevent a Client from Overbooking?Review reservation settings, using memberships, and handling standing reservations with ease
- Allow Open Form Booking for ClassesTurn off login requirement for individual classes
- How to Manage Duplicate or Missing Class Reservations in Punchpass