You can send an optional reminder emails to your customers about their upcoming reservations.
Key Features
Optional feature: You can enable or disable reminder emails as needed.
Class-specific control: Choose which specific classes send reminder emails and which don't.
Automatic pass reminders: Students who need to purchase a pass receive a notice to purchase a pass before class begins.
Online class support: For virtual classes, this serves as an additional reminder beyond the 30-minute pre-class email with the class link.
Email tracking: Monitor when reminder emails were sent from class pages and email reports.
Setting Up Reservation Reminder Emails
Step 1: Activate Reservation Reminders For Each Class
First, decide that you want to send a class reminder email.
You'll activate the reminder emails in the reservation settings for each specific class you want to use this feature with. This selective approach allows you to:
Send reminders only for classes with historically higher no-show rates
Avoid sending too many emails for frequent attendees of multiple classes
Customize your communication strategy for different class typesYou'll find the option to send a class reservation reminder email in the individual class reservation settings
Step 2: Configure the Reminder Timing
Navigate to Manage > Settings > Online Reservations
Scroll to the bottom of the page
Select how many days in advance to send the reservation reminder
Click Save
Important notes:
The default setting is 1 day in advance
Reminders are sent at 4 PM in your account's time zone
Consider your cancellation policy when setting reminder timing to allow customers to cancel without penalty
Email Appearance and Examples
The reservation reminder email has different versions depending on the class type and student status:
Standard in-person class reminder
In-person class reminder for students who need to purchase a pass
Online class reminders
Here's what those emails look like:
An example of an in-person reminder email:
An example of an in-person class reminder email for a student who needs to purchase a pass:
And here's an example of an online class reminder email:
Tracking Sent Reservation Reminder Emails
You can monitor the status of sent reminder emails in three locations:
1. Emails Report
Navigate to Reports > Emails Sent. Look for emails with the category 'Reservation Reminder.'
2. Class Pages
You can also review the sending status of the notification emails on each class page.
3. Customer Accounts
Open a customer's account and click on the Emails tab to see all communications sent to them.
That's it! Set it and forget it. Your customers will get a class reminder and you have another tool to reduce no shows attendances.
Customization Options
While the reservation reminder email template cannot be customized at this time, you can personalize the Reservation Confirmation email that's sent when a student books a class.
For more information on customizing other automated email notifications, refer to our guide on email customization.