Punchpass supports multiple ways to allow customers to cancel their reservations, but you also have the option to prevent someone from canceling a reservation as well!
Here's more information about how this works:
How Customers Can Cancel Their Reservations
Punchpass offers several options for customers to cancel their reservations by themselves.
Note: Ticketed reservations can't be canceled by the customer, nor can they initiate a refund on their own - they'll need to reach out to the business.
Customer Cancel From the 'My Reservations' Section
Customers can cancel their reservation the My Reservations section of their customer account as well.
From the My Reservations section, click on the class name.
And if this reservation can be canceled or moved, the option will appear on the details page.
How Customers Cancel a Reservation by Email
Every class reservation confirmation email and reminder email (if you've elected to send reservation reminders) contains a link your customer can click to cancel the reservation!
Can a Customer Cancel a Ticketed Reservation?
If a reservation is ticketed, students will need to contact you to cancel or change it.
Customers are also unable to request a refund on their own, you'd need to initiate that if offered.
Punchpass Notifies the Business When a Reservation is Canceled
If a customer cancels a reservation we send the business an email (the email listed in the General Settings section), and if the instructor is set up to receive emails we'll send one to them too.
Note: Be mindful of marking attendance well in advance of class beginning. If you mark attendance before class begins, and a customer cancels their reservation, it will NOT remove the attendance - so please mark attendance when you're within the 'no cancellations' window you have set for your business.
Wondering what do do when customers don't attend?