Punchpass supports multiple ways to allow customers to cancel their reservations, but you also have the option to prevent someone from canceling a reservation as well!
Here's more information about how this works:
How Customers Can Cancel Their Reservations
Punchpass offers several options for customers to cancel their reservations by themselves.
Note: Ticketed reservations can't be canceled by the customer, nor can they initiate a refund on their own - they'll need to reach out to the business.
Canceling a Reservation From the 'My Reservations' Section
Customers can cancel reservations from the My Reservations section of their customer account.
Click on the My Reservations button to open a list of your upcoming reservations.
From the list of reservations, click on the name of the class to make changes to your reservation.
From the class detail page, press the Manage Reservation button.
Press the button to Move or Cancel a Reservation.
Move the Reservation or Cancel the Reservation by clicking the appropriate button.
A confirmation screen will appear after making any changes to your reservation.
Cancel a Reservation From the Schedule or Calendar
We show your class reservations on the calendar as well. Click on the name of the class and you can cancel an upcoming reservation.
Cancel a Reservation by Email
Every class reservation confirmation email and reminder email (if you've elected to send reservation reminders) contains a link your customer can click to cancel the reservation!
Open the class reservation email and click the link to cancel the reservation.
Move the reservation or cancel the reservation using the appropriate button.
A confirmation screen will appear after making any changes to your reservation.
Can a Customer Cancel a Ticketed Reservation?
If a reservation is ticketed, students will need to contact you to cancel or change it.
Customers are also unable to request a refund on their own, you'd need to initiate that if offered.
Punchpass Notifies the Business When a Reservation is Canceled
If a customer cancels a reservation we send the business an email (to the email address listed for the company in Manage > Settings > General Settings), and if the instructor is set up to receive emails we'll send one to them too.
Note: Be mindful of marking attendance well in advance of class beginning. If you mark attendance before class begins, and a customer cancels their reservation, it will NOT remove the attendance - so please mark attendance when you're within the 'no cancellations' window you have set for your business.
Wondering what do do when customers don't attend?