The goal of the Canceled Reservations Report is to distinguish between reservations that were deleted by Admin users and those reservations where the customer canceled the reservation.
Note: Accessing the Reports section of Punchpass requires users to have Admin-level access.
Access the Canceled Reservations Report
From the Reports section of Punchpass, select the Canceled Reservations Report.
Working with the Canceled Reservations Report
This report provides more information about who is canceling, and how frequently, and allows Admins to identify how soon before class they are doing it.
The report data is organized to show the reservations for upcoming classes, so the date range begins with today and shows upcoming classes.
Features of the Canceled Reservations Report
Next to the title of the report, the number in the red circle indicates the total number of results for the defined time period. This table shows a maximum of 1,000 results.
You can sort the information by adjusting the date range, clicking on a column to sort the information, and searching by customers and classes too.
What each column shows
The reservation details: The first three columns describe the details about the class reservation: the class date and time, and the customer name.
Reservation created on: The date and time the customer class reservation was created.
Reservation canceled on: The date and time the class reservation was canceled.
Canceled by: Who canceled the reservation? You'll see "Admin" listed for all studio users and "Customer" listed for when the reservation was self-canceled by the customer.
Time between class and reservation: How far in advance was the reservation made? The number of days describes the difference between the class start date and when someone made the class reservation.
Time between class and cancellation: How much notice was provided before canceling the reservation? The number of days describes the difference between the class start date and when someone canceled their reservation.
Adjust the date range to filter the report information
To adjust the date range, click on the calendar icon.
This opens a pop-up window, where you'll want to select your dates and then press the Apply button.
Select your dates bu typing them into into the text box or by using the selection tools.
Once you have your desired dates in place, press the Apply button to define the date range.
Back on the report screen, you'll now press the Set Range button to run the report for the selected date range.
