You can send automated reminder emails to your customers about their upcoming reservations.
Here's how to set them up and adjust timing.
Turn Reservation Reminders on for each class
First - decide that you want to send a class reminder email. You'll find the option to send a class reservation reminder email in the individual class reservation settings.
Choose when to send the Reminder Email
Second - Adjust the timing of the automated reminder email.
To make a change or review your selection, navigate to Manage > Settings > Online Reservations, scroll down the page and update your selection, press save.
By default, Punchpass sends this email out 1 day in advance.
Reminders sent at 4 pm in the time zone your account is in. If you have a strict cancellation policy, you might want to take that into consideration so customers can cancel without penalty when they receive the reminder.
Customizing the Reservation Reminder Emails
You'll can personalize the message of your reservation reminders in the Customer Communications section of your account settings.
Visit Manage > Settings > Customer Communications
If you'd like to remind customers of your cancellation policies, we recommend including them in this message.
Tip: Punchpass allows you to add a booking agreement at the time of reservation. More information here
If you offer online pass sales, and the customer still needs a pass, we also include a payment reminder with a link.
Here's what a reservation reminder looks like to your customers
Tracking the Status of Sent Reservation Reminder emails
If you want to see the status of these emails, navigate to Reports > Emails Sent. The reservation reminder emails will have a subject of 'Reservation Reminder:....'
That's it! Set it and forget it. Your customers will get a class reminder and you have another tool to reduce no-shows.