Managing Reservations
Online and in-person, for individual sessions and recurring visits
The Customer Reservation ExperienceHow customers make reservations in Punchpass is up to you!
Configuring Online ReservationsWhere to adjust online reservation settings.
Creating Reservations For Your Customers
Moving a Class Reservation
Can a customer cancel a reservation?
How to Delete a ReservationRemoving customer reservations for upcoming classes
Add a Booking AgreementA custom text agreement at the time of booking
How Do I Handle No-Shows?Deduct credits from passes for no show attendances
Allowing Customers to Late CancelLate Cancel charges the pass of customers who cancel AFTER the reservation cancellation window has closed.
Configuring WaitlistsLetting customers know when a spot opens up in a fully booked class
How to close reservations before class startsDefine a reservation window for customers to book a class
Activate Reservation Reminder EmailsReduce no shows and by setting up reservation reminder emails
Pre-book with Standing ReservationsHow to preregister your regular customers for their favorite classes
Can I see all upcoming reservations?
Trusted Access CustomersAllowing special customers to book outside reservation limits
Can I prevent a customer from booking?Block reservation access
Can I require customers to have a pass to make a reservation?Restrict bookings to customers with active passes
How Can I Prevent a Client from Overbooking?Review reservation settings, using memberships, and handling standing reservations with ease