Punchpass allows you to accept reservations from your customers. They can reserve online while they're at home or on the go.
Here's a quick overview
Reservations are advance bookings, so you know who's coming and your customers can add it to their calendar.
Making a reservation
How customers make reservations in Punchpass is up to you!
Your customers can click right through your online schedule to make a reservation. They just have to enter their email and name to book -- no login is required unless YOU decide to require a customer login.
This "no login" feature lowers the bar for your customers to book and encourages new signups for your business! This feature is just one of the things that makes Punchpass special.
You can also make reservations on behalf of your customers for a concierge-like experience. Punchpass has features that allow you to create make multiple reservations for a customer or pre-book them for their favorite class times.
After making a reservation
After booking, customers can quickly add the new reservation to their personal calendar. They can send a Facebook message to invite their friends along too.
They’ll receive confirmation emails for making a reservation and also email reminders if you've turned this setting on in your account. Learn more about email notifications in Punchpass here.
Changing a reservation
Your customers can cancel or move the reservation on their own using the unique weblink that's provided on the email confirmation Punchpass sends.
You can limit the number of reservations you accept based on your space or equipment limitations.
You can restrict the timing of signups and cancellations to your preferred windows.
Taking Attendance
When you take attendance at the start of class, you can mark everyone as attending all at once or individually. If you'd like Punchpass to automatically mark attendance for you, that's an option too!
Expanding your offerings
Your customer database will grow organically! New customers who have booked online will be added to your customer database. You'll have their name and email, so you can reach out to them anytime (with Punchpass' email feature) and keep tabs on all of their attendances and pass purchases.
Creating a workshop or multi-day series? Bookings are no problem. You can price these separately and on select plans, collect payment at the time of booking with our ticket feature!
How a reservation becomes an attendance
1) Punchpass matches the reservation to the customer
If you allow Customer Logins and a customer makes a reservation after logging in, then Punchpass knows who they are automatically. Learn more about Customer Logins here.
Even if you don't offer Customer Logins, Punchpass will automatically match incoming reservations using the customer's email. We use the email to tie an incoming reservation from the public to one of your existing customers.
2) Once a reservation is matched to a Customer, they'll appear as Waiting To Attend
The customer is now listed on the class details page under a section called 'Waiting To Attend'.
If a customer cancels their reservation at this point, no problem - the reservation is simply removed. Here's more about customers canceling on their own.
If you want to cancel a reservation, simply click the three dots next to the person's name, and select the trash can icon. This experience might differ slightly depending on how the class is set up! For more information on deleting a reservation, see this guide.
3) Finally, it's marked as Attending the class
A customer's pass won't be debited until you take attendance. The reservation saves a spot in class, but you'll still take attendance to debit their pass.
From the class details page, press the Mark Attendance button to take attendance.
You can also mark a customer as a No-Show and debit their pass.