Selling merchandise through Punchpass

Punchpass can help you manage your retail sales.

Written by Claire
Updated over a week ago

How Do Passes Work?

Passes FAQ

Written by Sharon
Updated over a week ago

How Do I Know Whether A Customer Has A Pass?

How to make sure your customers have paid for classes.

Written by Chris
Updated over a week ago

What Happens When a Pass is About to Expire?

Set up email notifications for passes running out.

Written by Chris
Updated over a week ago

Can Two People Share A Pass?

Written by Chris
Updated over a week ago

How Do I Delete a Customer's Pass?

Written by Chris
Updated over a week ago

Can I Offer A Free Trial Pass For New Customers?

Create and Assign Free Passes

Written by Sharon
Updated over a week ago

Can I Offer Gift Certificates?

Written by Sharon
Updated over a week ago

Setting Pass Eligibility

How to match your passes to eligible classes

Written by Victoria
Updated over a week ago

Can I Adjust A Customer's Pass Price?

Written by Chris
Updated over a week ago

How Do I Reorder My Passes?

Drag and Drop Passes into Order

Written by Chris
Updated over a week ago

How Do I Delete Old Pass Types?

Cleaning out your Pass List.

Written by Sharon
Updated over a week ago

How Can I Suspend A Customer's Pass?

Preventing Pass Use.

Written by Chris
Updated over a week ago

Create a Pass with FUTURE start date

Written by Chris
Updated over a week ago

Create a Pass with PENDING start & expiration dates

Written by Chris
Updated over a week ago

Tracking Pass Payment Status

How to see Unpaid Passes.

Written by Chris
Updated over a week ago

Transferring Passes, Memberships & Series Purchases Between Customers

Written by Chris
Updated over a week ago

Can I Offer Renewing Memberships?

Written by Victoria
Updated today

Managing Memberships in Punchpass

Written by Chris
Updated today

How To Reconcile Memberships with Recurring Payments

What to do when a Membership is Unpaid.

Written by Chris
Updated in the last hour

Changing The Credit Card Used For A Membership

Updating Card Information

Written by Victoria
Updated over a week ago

Changing a Customer's Membership From One Type to Another

Switching a Customer's Membership

Written by Victoria
Updated in the last 15 minutes

How Can I Pause a Membership?

Putting Memberships on Hold.

Written by Victoria
Updated today

How to Start a Membership on a Specific Date

Starting a Membership in the past or future

Written by Chris
Updated today