Passes You Offer

How Do Passes Work?

Passes FAQ

Written by Sharon
Updated over a week ago

How Do I Know Whether A Customer Has A Pass?

How to make sure your customers have paid for classes.

Written by Chris
Updated over a week ago

Tracking Pass Payment Status

How to see Unpaid Passes.

Written by Chris
Updated over a week ago

Setting Pass Eligibility

How to match your passes to eligible classes

Written by Victoria
Updated over a week ago

Can I Offer A Free Trial Pass For New Customers?

Create and Assign Free Passes

Written by Sharon
Updated over a week ago

How can my customers buy a free pass online?

Offering a free trial pass? Running a promotion? Want to offer some free passes to a selected group?

Written by Claire
Updated over a week ago

Can I Limit a Pass to Only One Per Customer?

Restricting a Pass for One-Time Only Purchase

Written by Victoria
Updated over a week ago

Create a Pass with FUTURE start date

Written by Chris
Updated over a week ago

Create a Pass with PENDING start & expiration dates

Written by Chris
Updated over a week ago

What Happens When a Pass is About to Expire?

Set up email notifications for passes running out.

Written by Chris
Updated over a week ago

Set Customer Passes to Same Expiration Date

Set active passes to expire on a fixed date

Written by Victoria
Updated over a week ago

Extend All Active Passes

Extend/shorten the expiration date of all active passes

Written by Victoria
Updated over a week ago

How Do I Delete a Customer's Pass?

Written by Chris
Updated over a week ago

Can Two People Share A Pass?

Written by Chris
Updated over a week ago

Selling merchandise through Punchpass

Punchpass can help you manage your retail sales.

Written by Claire
Updated over a week ago

Can I Offer Gift Certificates?

Written by Sharon
Updated over a week ago

How Do I Reorder My Passes and Memberships?

Drag and Drop Passes and Memberships into Order

Written by Chris
Updated over a week ago

How Do I Delete Old Pass Types?

Cleaning out your Pass List.

Written by Sharon
Updated over a week ago

Can I Adjust A Customer's Pass Price?

Written by Chris
Updated over a week ago

How Can I Suspend A Customer's Pass?

Preventing Pass Use.

Written by Chris
Updated over a week ago

Transferring Passes, Memberships, Ticket & Series Purchases Between Customers

Written by Chris
Updated over a week ago