You can suspend a customer's pass in Punchpass so it is not eligible for class reservations or attendance.

There are a variety of reasons you might want to temporarily suspend a customer's pass.

A customer has a life event that will prevent them from coming in for a period of time.
Stripe was unsuccessful in collecting payment for a membership.
A customer hasn't successfully paid for their pass by another method.

Offering customers the option to suspend certain passes can be a smart business move - customers are more likely to commit to a long-term pass (1 year, 6 months) when there is a reassurance that if something unexpected happens, they can put the pass on hold.

Suspending a pass will also prevent a customer from accessing connected content library collections.

Here is how to suspend a pass

Go to the customer's account, click the three-dot icon on the active pass, and press Edit Pass.

This opens the pass details page. select the checkbox to Suspend the pass, and press Save.

You may also want to add a note saying why/when the pass was suspended.

Now the pass is flagged as "suspended."

And looking at the customer account, this is how the pass will appear.

How Customers Experience a Suspended Pass

Customers will not be able to make a reservation with a suspended pass, if a pass is required to book. The suspended pass is also ineligible for use with an attendance, so a customer might appear as having a "Needs Pass" flag.

Reactivating a Suspended Pass

When a client is ready for their pass to become active again, navigate to their account, edit the pass, and uncheck the option to suspend the pass. Press Save.

Note: Expiration dates are not changed automatically when a suspended pass is turned back into an active pass. You can either honor the original expiration date or edit the pass expiration date as you prefer.

Review the Suspended Pass report

To see all the suspended passes for your business, navigate to the Reports section.

There is a Suspended Passes Report (link) that will list of these passes, along with the notes field so you can quickly see which passes are suspended and why.