Mistakenly assign a pass to a customer? No problem!
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You can quickly delete any pass that hasn't been used for an attendance.

From the customer's account, click on the three-dot icon on the pass, and you'll see an option to delete the pass.

If a pass was used for attendance, you'll need to remove the attendances before you can delete the pass.

You can change the pass assigned to the attendance, or you can delete the attendance altogether from the class details page.

If the pass was purchased via Stripe, you can process a refund via Punchpass.  Here's how.