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How do I change which pass was applied to an attendance?
How do I change which pass was applied to an attendance?

Editing the pass assigned to an attendance

Chris avatar
Written by Chris
Updated over a week ago

During attendance, Punchpass determines which pass to use and then debits that pass. If you want a past attendance to be assigned to a different pass in the customer's account, here are ways to edit the attendance.

Change the Pass from the Customer Account

From the customer's profile, under the History tab, select the pass used for attendance.

This opens the Pass Details page. Scroll down to the Classes section and select the affected class attendance.

This opens the Edit Attendance page and here you can change the pass assigned to the attendance.


Change the Pass from the Class Details Page

After taking attendance, from each class details page, if you click the three-dot icon next to the customer name you'll see these options:

  • Trash can icon: Delete the attendance;

  • Edit: This button takes you to the Edit Attendance page, where you can assign full and expired passes to an attendance;

  • No Show: Mark the attendance as a No Show;

  • Open Waiver (optional): This appears if the customer hasn't signed a required waiver.

  • Change Pass: Quickly select an active pass from the customer account to apply to the attendance. This option appears only if a pass was applied to the attendance, otherwise, a customer is marked as "No Pass! Assign one!"

Here's how to change the pass that was applied to the attendance

  1. Navigate to the class from your schedule

  2. Click the three-dot icon to the left of the customer's name in the attendance list and select the "Change Pass" option.

  3. A pop-up window opens listing all of the active passes on the customer account, select an option and press the "Change Pass" button to save.




Assigning a Pass to a "No Pass! Assign One" Attendance

If your customer already has a pass, but it was not eligible for this class during attendance, or if the customer is showing as a "No Pass! Assign One" you can also edit the attendance to apply a pass.


Here's how to assign a pass to a "No Pass! Assign One" Attendance:

  1. Navigate to the class from your schedule.

  2. Click the three-dot icon to the left of the customer's name in the attendance list and select the "Edit" option.

  3. This takes you to the Edit Attendance page. In the Change Pass Assigned to this Attendance section, use the dropdown to select an expired or full pass to apply to the class attendance.

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