If your business caters to families with children, Punchpass offers features to help manage multiple children's accounts easily.
Here's how you can use Punchpass to accommodate multiple children under a single customer account.
Who can use this feature?
Memberships and family accounts are a feature of Banyan and Redwood Punchpass plans.
Setting Up Family Accounts
With Family Accounts, your customers can add their children to their customer account.
Alternatively, you can assist them in setting this up by adding the children to a customer account on their behalf.
Turning the Family Accounts Feature ON or OFF
If you'd prefer to turn off the Family Accounts feature for your business, here's how:
From Manage > Settings > Online Reservations, scroll down to the Limitations section and adjust the setting for "Enable Family Accounts." Press Save.
Making Reservations for Children
With family accounts, customers can make reservations for themselves and their children, right from their account!
As an admin user or restricted user, you have the option to make individual reservations, reservations across multiple classes, and standing reservations for children.
Learn more here
Taking Attendance
Parents can create reservations for each child or as an admin, you can create the reservations for each child.
When it comes time to take attendance, mark the attendance as usual. Punchpass will look for a valid pass for the class.
If all children are accessing the same family pass for a class, that's fine too. You'll make a reservation for each child and mark attendance as usual.
Need to change the pass assigned when marking attendance? Here's how to do t
How Do I Take Attendance When a Parent Also has an Account?
The parent will book themselves as a customer or you can make a reservation for the parent using their customer account and mark attendance per usual!
Need to change the pass assigned when marking attendance? Here's how to do that.
Managing Different Passes
With family accounts active, you can create passes and memberships eligible for the entire family (customer account + any children) or individuals.
If the children need different passes for some reason (Kids Group A pass & Toddler Group B pass are different prices & different classes), no problem!
Here are our guides to creating a pass offer and creating a membership offer, with guidance on how to set up the pass assignments for individuals and families.
Note: For each pass or membership type, please check the eligible class settings to make sure they're valid for the appropriate classes.
Frequently Asked Questions
If we enable family accounts, is that considered a separate reservation rather than a duplicate?
With family accounts, people with children on their account can book the different members of their family into the same class!
Adding a child to an account and making a reservation for them is considered a separate reservation, not a duplicate. You don't need to adjust your Online Reservation Settings to allow duplicates to use family accounts.