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Can two people share a pass?
Can two people share a pass?
Chris avatar
Written by Chris
Updated over a week ago

A pass can only be assigned to a single customer. So there are two solutions…


Mark someone as attending - twice!

The most common way to handle this situation is to have one person own the pass & mark them as attending a class twice.

The system will warn you that it's a duplicate attendance, but it will accept the attendance.

We recommend putting a note in the class (blue button on the Mark Attendance screen) explaining WHY there is a duplicate attendance. This is common for situations where a friend comes one time, or a mother brings her daughter on occasion.

Sharing a Pass

If two people are SHARING a pass (e.g, a husband and wife), then we recommend you create a single customer with both of their names (Jack and Jill Davidson). That way you can search for either name on the pass. Don’t use the & symbol or the search doesn’t work.

We also use this workaround when a customer wants to put a child's name on the account but wants to maintain traceability to the parent (e.g., Jill - Charlotte Davidson).

More on setting up family accounts here

Allowing Multiple Reservations for the Same Class


You can also elect to allow customers to make multiple class reservations online.

If you navigate to the Online Reservations section of your account settings, you'll also find the setting here:

Administrators can always make multiple class reservations for customers regardless of this setting is turned on!

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