It’s fast and easy to take attendance with Punchpass. Here's a video walk-through of the process:
Want to let your customers check themselves in? Sure! Click here to learn more about customer self check-in with Punchpass.
Prefer to take check in yourself? Here's how to do that:
From the Punchpass home page, just click on the class name:
From there, you can mark attendance...
Your customer list is on the left. The list of people who are attending your class are on the right.
Checking Customers In:
Simply click on their name in the customer list. They will appear in the attendees list on the right.
If you have a long list of customers simply type the first couple letters of their first or last name in the search box, and the system will shorten the list for you automatically.
If you have any reservations, you can click on their names individually, or click Mark All as Attending:
You can sort the customer list either by first or last name - click on Manage Account > Account Settings > Instructors & Users to make that selection for the User who is logged in.
If Someone Needs a Pass:
Keep an eye out for customers who need a pass. They will have a notice in red that says "Needs Pass." They can still attend, this is just a warning flag for you.
Clicking on the Needs Pass button will bring you to the Assign Pass page where you can quickly assign that customer a pass and get right back to taking attendance.
If you don't assign that person a pass while taking attendance, they will get a 'No Pass Assigned' attendance. See the Support article on this page about Taking Care of Attendances with No Pass Assigned for information on how to fix these after the fact.
Removing An Attendance
If you need to remove a customer's attendance, just click the little arrow to the left of the customer's name in the attendance list. You can select "Remove Attendance" from the list of options there:
You can also use this menu to go to the customer's profile page. Very handy if someone has a specific question about their account and you are in the middle of taking attendance.
Changing Pass Used:
Punchpass determines which customer pass to use, and then records that as part of the class attendance. If your customer has more than one valid pass & you want that attendance to be assigned to a different pass in that customer's account, just click the last menu item there to make that adjustment:
Because of the smaller screen the two lists (your Customers and class attendees) are stacked on top of each other. This could lead to lots of scrolling. Instead there is link that lets you jump down to your Attendee list, and another link that lets you jump back up to your Customer list. Those links, combined with the search box, let you easily take attendance on your phone even if you have hundreds of customers in the system.