This guide will help you set up and sell your passes, tickets, and memberships online using Stripe, a popular payment processing platform.
We also support accepting payments by other methods, but in this guide, we'll talk about our Stripe integration!
With the online payment integration via Stripe, you have access to:
Selling passes online,
Selling your offers from your website by embedding Punchpass,
Invoicing customers for payment,
Accepting in-person payments! Here's how to charge a credit card via Punchpass at the point of sale,
And if you're on our Banyan and Redwood plans, you also have access to:
Offering donation-based or sliding scale passes,
And offering memberships
Connect to Stripe for Online Payments
Stripe acts as a merchant account and gateway, and it is quick and easy to sign up for an account. We'll walk you through signing up for an account in the steps below!
Stripe is available in a number of countries around the world and is actively working to expand where they can offer service. You can see where Stripe is offered here: https://stripe.com/global
Add Passes and Memberships to Sell Online
With Stripe connected, we'll now create offers to sell and adjust the online sales settings for each offer to tell Punchpass which passes and memberships to sell online.
You can create new pass, membership, and gift card offers in Punchpass by visiting Manage > Passes.
Looking for more information on creating a pass or membership to sell?
Click here for our guide to Getting Started with Passes
Click here for our guide to Creating a Membership Offer
Activate Your Offers
Before you're ready to go live, you'll also want to review the Online Sales Settings for your offers.
For all offers you'll sell online via the Purchase a Pass page, you'll need to set them to be sold online.
Selling Offers through the Purchase a Pass Page
From Manage > Passes, select the offer, and make sure it's set to "Sell Online in Punchpass."
For more information on the online sales settings, please see this guide
When an offer is set to be sold online, it will appear automatically on the Purchase a Pass page. The direct link to your purchase a pass page will be:
https://[yourstudio].punchpass.com/passes
Selling Offers through a Purchase Link
Once Punchpass is connected to Stripe, the option to sell offers in-person or using a purchase link become immediately available.
Customize the Punchpass Purchase Experience
Punchpass allows you to customize your online membership and pass purchases in several ways!
Add a message to the top of your Purchase a Pass page
Visit Manage > Settings, and click the Online Payments section.
Reorder your passes on the Purchase a Pass page
Go to Manage > Passes to drag & drop your list of passes. More information here.
Customize your Purchase Receipts
You can customize the purchase receipts that you send to your customers when they buy passes.
Adjust your Stripe Payment Methods
Customers buying your passes and memberships will see your supported payment options at checkout. They can enter their credit or debit card information, or check out with Apple Pay, to complete their purchase.
Test the Customer Side
While you're on the Admin side of Punchpass, you can view your account as a customer by clicking on the Customer View button at the top of the screen.
Please note: There is no 'Test' mode, if you enable payments and buy a pass, that's a real charge. But it's easy to process a refund.
Share your Offers Everywhere
You can add your passes for purchase to your website by embedding the purchase a pass page. Click here to learn how to embed your pass purchase page directly on to your website.