If you want to offer a routine schedule of classes/sessions outside of your regular group classes that customers can easily locate and book, you can now do this with Appointments!

This feature is ideal for privates sessions, personal training, open gym booking, studio availability, etc. Please be aware that you will need to set up regular classtimes for the appointments, customers will NOT be able to create their own sessions with this feature.

Here's a video overview of the new feature:

First, you'll want to set up the class type to use for Appointments! Under Manage Classes, select +New Class to set up the rules for this type of session. This is where you'll want to set the number of attendees, the length of the classes, all the usual class settings. You can also click on an an existing class type and click Edit if you have one already set up you wish to use!

Underneath the reservation settings, you'll see the option to toggle on the Appointment feature! This means, any classtimes set up for this type of class will be separate on your schedule. When you are confident with your settings, click Save.

Then, you'll want to set up your recurring classtimes for these sessions:

If you need a walk through of setting up weekly classtimes, click here!

Don't forget to set your Pass/Class Eligibility for these sessions.

Then, head to Schedule and click on Appointments to see the the classes:

Once they are on your calendar, Appointments act like any other class in terms of booking, limits around reservations, etc.

Changing Appointments to a custom name on your Public Schedule

If you want to change the term "Appointments" to something more specific to your offerings, head into Manage Settings > Public Schedule and scroll to "What text do you want on the Appointment Button" field. Enter your preferred name and click Save.

As a customer, they can now see your schedule of appointments with your preferred name:

The appointments feature is great for having a separate calendar customers can use to book. Clients have used Appointments to let customers book time in their training recovery room, limit the # of hourly reservations for open gym due to Covid regulations, and even to reserve time on treadmills!

Frequently Asked Questions:

Can Appointments sync with my calendar to show open spots?

No - we do not sync with your calendar to only show 'open' spots. This feature is designed for regularly scheduled classes, appointments, or sessions. (See below for some examples!)

My schedule is very different each week - is this a good fit for me?

It probably is not - because you'll need to create a repeating schedule (just like you do for your group classes). You can delete specific appointments from week to week if you need to of course.

Can we create a Standing Reservation for a customer for an 'Appointment'?

Yes! Punchpass treats 'Appointments' just like a regular class. You can have standing reservations, a waitlist, limits on size, etc.

Why would we use this instead of just putting these on the regular calendar?

If you have lots of options for appointments, they can overwhelm your group classes schedule, making it hard for customers to book. Appointments lets you create a separate dedicated schedule to keep the process easier for your customers. Here are a few examples!

1) You have a gym that can only fit 10 people at a time (due to Covid or just space). You can create a 'Book Open Gym' schedule with 1 hour appointments, with each hour having a limit of 10 reservations.

2) You teach group classes in the morning, and are open for private sessions in the afternoon. Now you could create a 'Book Private Sessions' calendar that JUST has those options.

Let us know how you start using Appointments!

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