You can customize the automated email receipts your customers receive from Punchpass. This lets you add your own personal style to the message (yeeha!!) AND allows Punchpass to be used in countries where English is not the primary language (learn more about our language support).

There are three customizable automated emails within Punchpass:

  • Pass purchase receipts

  • Pass expiration notices

  • Reservation confirmations (if you allow registrations/class bookings)

These emails are ALL customizable. Just go to Manage Settings > Customer Communications to improve the generic messages.

For each of the automated emails, you'll see two fields to edit: one for the subject line, one for the email text. Simply edit them and click 'Save Changes'

If you want to add a link, highlight the text and click the link icon to add a URL.

You can add images to these emails up to 5GB in size. Please note that the images will be resized to a max of 600px wide for better viewing within emails!

You can also attach files to these emails for a max size of 10GB.

If you'd like to test any of the emails, simply create a test customer with your email address. Then just have that test customer buy a pass or make a reservation.

NOTE: Punchpass also sends automated reminder notices for reservations, whose wording cannot be customized.

Here are some other places you can customize the wording you show within Punchpass:

  • At the top of your public schedule page (Public Schedule)

  • Within each of your class descriptions (Manage Classes)

  • At the top of your public pass purchase page, if you sell passes online (Online Payments)

  • Within each of your pass descriptions (Manage Passes)

Punchpass ALSO allows you to send custom emails to your customers anytime you like. You can send a particular email to one or multiple customers at a time.

Customizing the Appearance of your Emails

You can add your company logo to your emails too! 

To adjust the size of your logo in the email messages, you'll want to reduce the image dimensions of the logo uploaded to Punchpass. The recommended size for your uploaded logo is around 350w x 140h using a JPG or PNG file format.

Please see more detailed information on customizing the appearance of your Punchpass account here.

Customizing Customer Receipts

The receipt email includes the details about the particular purchase. If you navigate to Manage > Settings > Customer Communications you can customize the text that is applied to all purchases, including:

  • Elect to send membership renewal receipts: If you'd like your customers to automatically be emailed a receipt each time their membership renews, select this option.

  • Email subject: This message will be sent for both passes and memberships.

  • Email text: Include a message with each of your receipts. This message appears at the top of your email.

Adding tax and business information to receipts

If you need your receipts to include that tax and company information, please make sure your company details are filled out in the General Settings section of your account settings.

You can also add additional company information to the receipts in three places:

1. Manage Settings > Customer Communications. Add the information to the text box, and this will appear as custom text at the top of the email.

2. Manage Settings > General Settings > Invoice Settings. Text added here will appear at the bottom of the purchase email.

3. Manage Settings > General Settings > Configure Taxes. Define tax rates for your offerings. If you elect to charge taxes to your customers, the tax charged will appear as a line-item on receipts.

Here's what a customer receipt looks like for your customers

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