Punchpass has an option to automatically send an email to customers with passes, letting a customer know their pass is about to expire.
For memberships, Punchpass will automatically send an email when the membership is scheduled to expire.
Who can use this feature?
Accessing the Customer Communications and Reports sections of Punchpass requires users to have Admin-level access.
Turn on the Send Expiration Notice For Each Pass
Within each of the pass settings, you can elect to send "pass ending soon" email notifications when the pass is about to expire or has two credits remaining.
Note: Pass ending soon reminders will not be sent for passes with the following conditions:
The pass notification is turned off
An unlimited pass is set to "Never Expire"
The pass expiration is "1 day (expires day AFTER it's assigned)")
The pass expiration is "Same day (expires end of day it's active)"
Adjust the Pass Settings to Turn the Notification On or Off
From Manage > Passes, select an existing pass and press Edit, or create a new pass.
You'll see the option to send a reminder a little ways down the page, and when turning this om will be able to select how far in advance you'd like to send out the reminder.
Notifications can be sent 2 days, 1 week, 2 weeks, 3 weeks, or 4 weeks before a customer the pass is about to expire. If the pass is a punchcard, when there are 2 credits left the notification will be sent.
Personalizing the Pass Ending Soon Email
From Manage > Settings > Customer Communications, you'll find reservation reminder email templates that we send on your behalf to your customers. This email template is used for all passes.
We recommend including a link to your Purchase a Pass page to encourage customers to purchase a new pass or membership with your studio.
Who Receives the Pass Ending Soon Notification?
This email message is sent only to the customer. You can track emails sent to customers using the Emails Sent report (Reports > Emails Sent) or look in the customer account.
Tracking Passes Ending Soon
If you'd like to track which customer passes are ending soon, please visit Reports > Passes Expiring Soon.
Frequently Asked Questions
What happens if I update a pass expiration date?
If the pass is set to send a 'pass expiring soon' reminder, when an account administrator extends the pass expiration date, Punchpass will resend the expiring soon email when appropriate.
What notification is sent for memberships?
Customers always receive the membership expiring notification, even if they have membership renewal receipts turned off.
At this time, the membership email can't be personalized. Here's what this email looks like:
You can adjust the setting to send a membership renewal receipt on or off by visiting Manage > Settings > Customer Communications.
Interested in learning more about email notifications in Punchpass?