Have a customer who always attends the same class time?
You can add Standing Reservations to preregister your best customers for regular their classtimes. So you can manage the spots in your classes better AND provide great service for your loyal clients!
A few things to keep in mind:
Standing reservations work with both online and in-person classes.
Customers are NOT notified when you create a Standing Reservation for them (but you should email them!)
Is a certain class time taught by different instructors? You'll need to create a bulk reservation instead
Who can use this feature?
Standing Reservations are available on all plans.
Who can access this feature?
Instructors and users with accounts that have Admin-level access can create Standing Reservations.
How to Create a Standing Reservation
Note: If a class is full, the customer will not be added to the class times. You can add them to the waitlists for classes separately using the bulk reservation tool.
Before creating a Standing Reservation, you'll want to make sure you have created a recurring class schedule for this class! Here's our guide to creating a recurring schedule.
To create a standing reservation, first head to the customer's account and click on the + Standing Reservation button.
You can also navigate directly to the Reports section > Standing Reservations report. Here you'll select the + New Standing Reservation button.
And fill in the details!
Do you need to add an end date to the standing reservation?
We recommend adding an end date if you know you'd like to make the reservations for a defined period of time.
When creating a standing reservation without an end date, Punchpass will create reservations for six months of classes in advance. Generally, this looks something like 25-27 weekly future reservations.
Here's what a Standing Reservation looks like from a customer account:
And when looking at the Standing Reservations report:
And from the Class Details page, you will see the Standing Reservation icon next to their name:
How to Cancel a Standing Reservation
The individual class reservations can be canceled (if a customer can’t make it to a class that day) without changing the standing reservation time. Customers can do it themselves from the link in the reservation reminder email or from their account if they have a login.
If you need to delete the standing reservation altogether, you can do that through the customer’s profile or by visiting the Standing Reservations Report (Reports > Reservations > Standing Reservations):
When you delete a customer's reservation, be sure to let your customers know that their reservations have been changed. They are not notified automatically.
Editing the End Date for a Standing Reservation
At this stage, it's not possible to edit the end date for individual standing reservations.
We recommend deleting the existing standing reservation, then re-creating the standing reservation with and end date, or making individual or bulk reservations for them.
Will Making Changes to the Schedule Impact my Standing Reservations?
No, if you use the substitute teacher for an individual class, you can still create standing reservations and any existing standing reservations will not be impacted.
If I update a recurring class time (change the location, instructor, end date), will this impact the existing standing reservations?
When a recurring class time is modified, so will the standing reservations!
For any changes in instructor or location, the system will automatically create a new standing reservation for the customer.
If you're making changes to the end date and opt to remove reservations when making this change the standing reservations will adjust accordingly too.
Frequently Asked Questions about Standing Reservations
Can customers pre-book themselves for multiple classes?
No, not at this time.