NOTE: Customer logins available on certain Punchpass plans

If your customer has never created a login yet, you will want to direct them to click Create Account from your schedule page OR send them an invite to create an account by navigating to the Info tab in their customer account:

If a customer has a login created (you can confirm this from their Info tab or under Customers > Customer Logins), but forgot their password, you'll want to direct them to click Sign In from your schedule and then click Forgot my Password to reset it via email:

If your customer can't seem to reset their password, you can also go the Info tab in their customer account, click the MORE button, and select the Fix Login & Email Customer Login Link option from the dropdown menu:

This will send the customer an email that allows them to directly access their account and they'll be prompted to enter a new password, no reset required.

Did this answer your question?