Create an Account – Learn how to set up your Punchpass account: How to create an account

Where do you sign in? – After creating an account, here's where you can sign in!

Switch Between Accounts – Quickly switch between multiple Punchpass studios and accounts: How to switch accounts

Save Punchpass to Your Phone – Access Punchpass like an app: How to save Punchpass to your phone

Trouble Creating an Account? – Troubleshoot login issues: Fix account creation problems

Need to change the email address for your customer account? Reach out to your studio!

Reset Your Password - Right from the sign-on screen! Visit https://app.punchpass.com

Move or Cancel a Reservation – Need to cancel a class? Want to switch to another class time? Here’s how: Cancel a reservation

Join an Online Class – Links are in the My Reservations section and your email: Learn more

Viewing Your Upcoming Reservations and Active Passes on Your Phone – Can't find the menu? Here's where it's hiding!

​

Change the Credit Card for Your Membership – Keep your payment method up to date: Update your credit card

Cancel a Membership (If Allowed) – See if your studio allows self-cancellation: Membership cancellation details

Download Receipts – Need proof of payment? Here’s how to get it: How to download and print receipts

Need to Change Your Email Address? – Contact your studio directly for assistance.

Sign a Waiver – You’ll see a prompt at the top of the app; here’s how to complete it: How to sign a waiver

Adding Children to Your Account – Use family accounts to manage your children’s access: Guide to family accounts