Punchpass memberships include a setting that lets customers cancel their memberships with a single click. This feature can be customized to allow immediate cancellation or to become available after a specified number of renewals.
When you activate this setting, students can cancel their own memberships, and you can customize when customers can cancel their memberships themselves - either immediately or after a certain number of renewals.
The cancellation takes effect at the end of the current billing period, which reduces administrative work for membership cancellations and helps ensure compliance with regulatory policies like the FTC's 'Click-to-Cancel' rule.
Setting Up Customer Cancellation for Memberships
Customer Cancellation For New Memberships
When creating a new membership, you'll see the customer cancellation options in the membership setup process. Simply check "Allow customers to cancel this membership themselves" and then choose when the feature becomes active.
You can allow students to cancel at any time immediately, or you can set it so students can only cancel after a specified number of billing periods.
To create a new membership, navigate to Manage > Passes, then click on the + New Membership button.
The setting to allow customers to cancel their membership appears as follows:
For example, if you want to offer a monthly membership with a minimum 3 month commitment, you would want to select 3 periods from the dropdown:
Customer Cancellation For Existing Memberships
To enable customer cancellation for existing memberships, navigate to Manage > Passes, then click on the name of the membership.
From the membership overview page, click the Actions dropdown and select Edit.
To all customers to cancel their memberships, select the option to Allow customers to cancel this membership themselves and define when a student can cancel their membership. You can allow cancellation immediately by selecting "No Limit" or allow cancellation after a specific number of renewals.
Press Save, and the updated settings will be reflected on the membership summary screen.
Disabling Customer Cancellation for Memberships
From Manage > Passes, click the membership to open the membership overview page. Here, press the Actions button and select Edit to make changes.
Uncheck the checkbox and press Save. The option to self-cancel is now turned off.
The updated settings are reflected on the summary screen.
What Happens When a Customer Wants to Cancel Their Membership?
Here's what your customers will see when you allow them to self-cancel their memberships.
When a customer logs in and presses the My Memberships button, they be taken to their Memberships page. If they scroll down, they'll see a link to cancel their membership, if available.
Customers will be asked to confirm the membership cancellation.
A message confirms the membership cancellation. The end date is determined by the billing period end date. This is cannot be manually set.
