Memberships can be canceled by you on the admin side of Punchpass, or canceled by your customers from their account if you're using the membership self-cancel feature.
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When a membership is canceled, it will no longer be available after the final membership date. If the membership is paid via Stripe, this also cancels future recurring payments.
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Looking for guidance on managing passes? Please click here.

Navigate to the customer account, click on their membership, and click Cancel This Membership.
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From the cancellation pop-up, you can leave the default date and cancel it immediately, or select a date in the future to mark the membership canceled:

Once the membership has been marked 'Canceled', the current pass is still available.
If you have selected an end date in the future, the membership will keep renewing as scheduled until the final renewal period.
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If you wish to end that pass immediately, click Finish This Membership & Active Pass:
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If your customer is requesting a refund, you can issue it by clicking on the last pass and then selecting Refund Pass. You can refund the entire amount or issue a partial refund at your discretion:

Sometimes you assign a customer a membership, and they change their mind.   If a membership is still in the first membership period (only 1 pass has been assigned) AND it has not been used for class attendance, click the delete button, and the membership and the current pass will both be deleted.

If you need to stop all charges on all memberships right away, you can pause your memberships in bulk.