Canceling a Membership

Memberships can be canceled by you on the admin side of Punchpass, or canceled by your customers from their account if you're using the membership self-cancel feature.

Here's how to cancel a membership for your customers as an Admin:

Navigate to the customer account, click on their membership, and cancel it:

Once the membership has been marked 'Canceled', the current pass is still available. However, there is an option to finish it immediately and remove the last pass issued:

Refunding a Membership

If your customer is requesting a refund, you can issue it by clicking on the last pass and then selecting Refund Pass. You can refund the entire amount or issue a partial refund at your discretion:

Deleting an Unused Membership

Sometimes you assign a customer a membership, and they change their mind.   If a membership is still in the first membership period (only 1 pass has been assigned) AND it has not been used for class attendance, you can click the delete button and the membership and the current pass will both be deleted.

NOTE - this does not apply to memberships paid for via Stripe.  Those still need to be canceled.

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