Canceling a Membership
Memberships can be canceled by you on the admin side of Punchpass, or canceled by your customers from their account if you're using the membership self-cancel feature.
Here's how to cancel a membership for your customers as an Admin:
Navigate to the customer account, click on their membership, and click Cancel:
From the cancellation pop up, you can leave the default date and cancel it immediately, or select a date in the future to mark the membership canceled:
Once the membership has been marked 'Canceled', the current pass is still available. If you wish to end that pass immediately, click Finish This Membership & Active Pass:
Refunding a Membership
If your customer is requesting a refund, you can issue it by clicking on the last pass and then selecting Refund Pass. You can refund the entire amount or issue a partial refund at your discretion:
Deleting an Unused Membership
Sometimes you assign a customer a membership, and they change their mind. If a membership is still in the first membership period (only 1 pass has been assigned) AND it has not been used for class attendance, you can click the delete button and the membership and the current pass will both be deleted.