Need to stop sending marketing emails to a specific customer? This guide explains how to manage customer email preferences in Punchpass while ensuring they still receive essential transaction-related communications.
Note: Customers marked as "unsubscribed" will continue to receive transactional emails such as purchase receipts and class reservation reminders. Unsubscribing only prevents them from receiving marketing emails sent through Punchpass.
Unsubscribing Customers
How to manually unsubscribe a customer
Navigate to the customer's account in Punchpass
Click the Info tab
Select Edit Info
Check the Mark as unsubscribed checkbox
Click Save
Once completed, you'll see an orange "Marked Unsubscribed" flag displayed beneath their email address in their account profile.
That's it - you will see an orange 'Marked Unsubscribed' flag right under their email address in their account.
Resubscribing Customers
If a customer wishes to receive your emails again:
Go to their account
Click the Info tab
Click the Resubscribe button
If a customer needs to be resubscribed, you will need to go to their account, click the Info tab, and click the Resubscribe button:
Best Practices for Email Management
Keep Your Customer List Organized
Consider archiving inactive customers to maintain a clean and effective contact list: Learn more about archiving customers
Troubleshooting Email Delivery
If a customer reports not receiving your emails, review our troubleshooting guide for potential solutions.