Want to use Mailchimp to send newsletters, updates, or promotions to your Punchpass customers? You can connect your Mailchimp account to Punchpass in just a few steps. Once it's set up, your active customers will sync automatically to your Mailchimp audience.
Here's how it works and some important considerations to keep in mind.
How to Connect Mailchimp to Punchpass
From your Punchpass dashboard, head to Manage > Settings > Integrations.
Click the "Connect to Mailchimp" button. This will open a new window where you’ll log into Mailchimp and grant Punchpass permission to connect.
Authorize Punchpass. You can create a new account here, though we recommend you do that beforehand. You'll be asked to confirm the authorization.
Choose Your Audience
After authorization, you’ll be brought back to Punchpass to select the Mailchimp audience list where your customers will sync. You can only connect to one list at a time.
Save Your Settings
That’s it! Your customer list will start syncing automatically.
What Information Syncs (and What Doesn’t)
Here’s how the integration works:
✅ Synced:
All active (non-archived) customers
Names and email addresses
❌ Not Synced:
Archived customers
Customers without an email address
Phone numbers, birthdates, and other custom fields
Unsubscribe preferences
Customers marked as “Do Not Email” in Punchpass will still be added to your Mailchimp list as subscribed. Likewise, if someone unsubscribes in Mailchimp, that change won’t update their Punchpass profile.
Frequently Asked Questions
Why don't I see an option for Mailchimp in my integration settings?
The Mailchimp integration is available on our Banyan and Redwood plans. However, you can still import customer data manually!
Or consider an upgrade to our Banyan plan to get access to the direct integration (and some additional features!) https://punchpass.com/pricing
I'm switching from another email service provider. If I connect Mailchimp today, will it immediately import my existing active customers?
Yes, when you connect to Mailchimp through our integration, all the contacts from Punchpass will sync! Then new customers will also sync moving forward.
Will the Mailchimp integration import customer phone numbers?
At this stage, our Mailchimp integration only pulls the name and email address across.
If you do need the phone numbers on the Mailchimp side then you could definitely keep the Mailchimp automation in place and then add customer phone numbers periodically by exporting your New Customers list from Punchpass and importing it into Mailchimp.
That process will just overlay their existing Mailchimp account to add the phone number.