Punchpass integrates with Zoom to let you offer online classes.
​
With the Zoom integration turned on:

First, sign up for a Zoom account.

In your Zoom account settings, please make sure:

Log into Punchpass with your Admin account, click Manage > Settings, and navigate to the Integrations section.

Press the Connect To Zoom button and use your Zoom credentials to authorize Punchpass as an app on your Zoom account.
​

When Zoom is successfully connected to your Punchpass account, you'll see the following:
​

When creating classes in Punchpass, by default they are all set to be "in-person" classes.
​
To create online classes, we need to change the sessions from in-person to online.
​
Here's how to turn your classes into online classes using the Zoom integration:

From the Schedule, click on the class you want to enable, click the Actions dropdown and select "Turn Class into Online Zoom Class":
​

The class details page will now show that the class is Online, and include the Zoom Meeting/Class Join URL. Punchpass automatically creates the Zoom meeting in your account too!

You can also quickly turn the class into a Zoom class from the calendar
​
From the public schedule, click on the three-dot icon to the right of the class name:
​

This opens a pop-up on the calendar, select the link to Turn into a Zoom Online Class:
​

And you'll see a status message to show that the class has changed to an online class. The class now has the flag "online" on the schedule too.

To set recurring classtimes to online with Zoom, navigate to Manage > Classes, click on the class name to open the overview page, and click the Manage the Schedule button.
​

This opens the recurring class schedule. You'll see that the class type indicates the class is "in-person."

As we want to turn this class into an online class, press the Edit button and we'll go ahead and change this class.
​

Select the option to Turn class into an online class:

A pop-up window opens, asking you to confirm the action. Toggle the setting "this class time is ONLINE" to ON and press the Save Online Class Status button:
​

Now the class is an online class! You'll see the class type indicates it as "Zoom."
​
All instances of this class time will now automatically be set to online and the Zoom meeting links will be automatically generated for the class time. Punchpass creates the class links 2 weeks in advance.
​
​

Here's how that looks on the schedule:
​
​

To START the class, you or your instructors with access navigate to the class and will press the Click here to START online class button.
​
This button will appear 20-30 minutes before the class time and will be active for 2 hours. If the button does not appear then we recommend refreshing your browser.

You can also log into your Zoom account, click on the meeting and start the meeting from directly from Zoom.

We recommend sharing your host Zoom account login credentials with your instructors who need to host a meeting so if they need to, they can start the meeting from Zoom.

NOTE: If your instructor is using Windows, this button will not allow them to start a meeting unless they have the Zoom host login credentials. 

If in the class settings, you have turned on email reminders, the customer will receive the link for the online class when they make a reservation.
​
They will also receive an email reminder with the link to join, which is automatically sent 20-30 minutes prior to the class.
​
In the My Reservations section of their customer account, customers can access the online class links at any time and also add the events to their favorite calendars.

When it's time for class, they'll click on the link to join!
​
If the online class is happening with our Zoom integration, Zoom will prompt them to download their app, but they will not need a Zoom account to attend!
​
Here's an example of what a link looks like in an email:
​
​

Important!! Recording the Session
We are working on trying to record the sessions automatically - however we recommend you change your settings to ensure that happens.  Log into Zoom and go to Settings, Recordings, then turn on Automatic Recording.
​
​

This integration makes it VERY easy to create online classes - give it a try for your studio.

Here is a video for you to send to your customers on how to access the zoom class:

Mark Attendance
​

We recommend marking all reservations as attended if you are sending a link to the recording or using the Class Content feature to provide the video to everyone who registered. That way you can mark them as attending even if they weren't there 'live'.
​

Meeting Limit on Zoom Free Plan
The primary limitation for the FREE Zoom plan is the meeting can only be 40 minutes long. So you can really only teach a 30 min class. You are also limited to 100 participants...but that isn't much of a limit!

You may want to look into the paid Zoom plans if you want to support longer classes, record to the cloud, and allow more attendees!

Classes Cannot Overlap
Because a host can only have one meeting going at a time, online classes cannot overlap.
​
​Using the Waiting Room feature
You can turn this feature ON or OFF in your Zoom account.

The changes you make to your Zoom settings will affect future meetings Punchpass creates. This means that any pre-existing online classes already on your schedule will need to be updated in Zoom to use this feature.

Using an Alternative Host is not supported
​
​

​

When you connect a new Zoom account to Punchpass, you'll notice the pre-existing meeting links will still be there for your online classes.
​
This is because the Punchpass integration with Zoom creates the class meeting links two weeks in advance.
​
You have two options for how to handle this!

To create new Zoom links for individual classes: Navigate to the class details page, and from the Actions menu, select the option to Disable Online Class.
​
This turns an online class into an in-person class and removes the link.
​

Now to create a new Zoom link, you'll once again select the Actions menu, and now you'll see a new option, to Turn Class into Online Zoom Class; select this option and you'll have a new Zoom link for the class.

Yes, really!

There are a couple of reasons that Zoom can disconnect, but usually, it means that the Zoom account is signed in somewhere else.
​
And if you've set up Alternative Hosts with your Zoom account, please remove them.
​
Zoom has pretty strict authentication guidelines now, so this disconnects the connection with Punchpass and triggers us to send that email notice to you!
​
​
​

​
​