To make sure you're not missing out on Punchpass updates and customer replies, you’ll need to set up your company email address in Punchpass. This email is used for transactional notifications, including purchase confirmations, reservation changes, and payment issues.
This guide walks you through setting up your company email address and managing the notifications sent to your company email.
Add Your Company Information to Punchpass
Go to Manage > Settings > General Settings.
Enter your company name, email address, and address.
Your company contact information will be used for:
Directing customer replies to automated notification emails.
To populate any emails you send through Punchpass.
As the general contact email address for your business.
Email Notifications Sent to Your Business Email
Punchpass automatically sends certain notifications to your company email, while others are optional.
Always Sent Notifications
Purchase notifications
A pass selling out
Late cancellations
Failed Stripe membership payments
A customer moves a reservation
A customer was emailed about a pass expiring soon
Optional Notifications (You Can Enable/Disable)
Reservation created
Reservation canceled
To manage these settings:
Go to Manage Settings > Online Reservations.
Adjust the notification preferences.
Click Save.
Setting Up Instructor Email Notifications
Instructors can receive email notifications for class reservations and cancellations.
To activate instructor emails notifications:
Ensure an email address is added to the instructor's profile (Manage > Settings > Instructors & Users > Active Instructors List)
Adjust the Online Reservation settings to send reservation notifications under Manage > Settings > Online Reservations.
To stop an instructor from receiving email updates about student bookings:
Go to Manage Settings > Instructors & Users.
Locate the instructor’s name in the Active Instructors list and click it to access their profile.
Remove their email address from their profile.
Click Save to apply the changes.
Enabling Instructors to Send Emails to Students
If you want to allow an instructor to send emails to students, adjust their access level to be Restricted (or higher) by following these steps:
Navigate to Manage Settings > Instructors & Users.
Select the instructor's name from the Users list.
Change their access level to a more appropriate level that includes email sending permissions. After completing these steps, the instructor will be able to send emails to students.
Press Save.
Troubleshooting Tips:
If the changes do not take effect immediately, verify that the correct instructor profile was edited and that all changes were properly saved.
Double-check the access levels or email preferences to ensure they align with the desired permissions.
Frequently Asked Questions (FAQ)
1. Can I assign different email permissions for different instructors?
Yes. You can customize the email settings for each instructor by managing their individual profiles in Manage > Settings > Instructors & Users.
2. What happens if I disable email notifications for an instructor?
Disabling notifications stops email updates related to bookings or other events from being sent to that instructor. They will not be notified via email about class reservations or changes.
By managing these settings, you can ensure that instructors only receive the emails they need or are granted the permissions necessary to communicate with students.
For more details, check out our guide on Adding Instructors, Users, and Staff.