To make sure you're not missing out on Punchpass updates and customer replies, you’ll need to set up your company email address in Punchpass. This email is used for transactional notifications, including purchase confirmations, reservation changes, and payment issues.
This guide walks you through setting up your company email address and managing the notifications sent to your company email.
Add Your Company Information to Punchpass
Go to Manage > Settings > General Settings.
Enter your company name, email address, and address.
Your company contact information will be used for:
Directing customer replies to automated notification emails.
To populate any emails you send through Punchpass.
As the general contact email address for your business.
Email Notifications Sent to Your Business Email
Punchpass automatically sends certain notifications to your company email, while others are optional.
Always Sent Notifications
Purchase notifications
A pass selling out
Late cancellations
Failed Stripe membership payments
A customer moves a reservation
A customer was emailed about a pass expiring soon
Optional Notifications (You Can Enable/Disable)
Reservation created
Reservation canceled
To manage these settings:
Go to Manage Settings > Online Reservations.
Adjust the notification preferences.
Click Save.
Setting Up Instructor Email Notifications
Instructors can receive email notifications for class reservations and cancellations.
To activate instructor emails notifications:
Ensure an email address is added to the instructor's profile (Manage > Settings > Instructors & Users > Active Instructors List)
Adjust the Online Reservation settings to send reservation notifications under Manage > Settings > Online Reservations.
If an instructor does not want to receive emails, leave the email field in their profile blank.
For more details, check out our guides on Managing Instructor Profiles and Adding Instructors, Users, and Staff.