Have a customer who always attends the same class time?

You can add Standing Reservations to pre-register your best customers for regular their classtimes. So you can manage the spots in your classes better AND provide great service for your loyal clients!

Create a Standing Reservation

  • Works with both online and in-person classes

  • Customers are NOT notified when you create a Standing Reservation for them (but you should email them!).

  • If a class is already full, the customer will not be added to the classtimes. You can add them to the waitlists for classes separately if you wish.

  • Is the class taught by different instructors? You'll need to create a bulk class reservation instead.

To create a standing reservation, first head to the customer's account and click on New Standing Reservation. Then, click to Create a Standing Reservation: 

Fill in the details and you're all set! 

Here's what a Standing Reservation looks like:

And from the Class Details page, you will see the Standing Reservation icon next to their name:

How to Cancel a Standing Reservation

The individual class reservations can be canceled (if a customer can’t make it to a class that day) without changing the standing reservation time. Customers can do it themselves from the link in the reservation reminder email or from their account if they have a login.

If you need to delete the standing reservation altogether, you can do that through the customer’s profile or by visiting the Standing Reservations Report (Reports > Reservations > Standing Reservations):

  • When you delete a customer's reservation, be sure to let your customers know that their reservations have been changed. They are not notified automatically.

  • If you delete a standing reservation and want to create a new standing reservation for the same class times (people do change their minds!), you'll need to use the Bulk Reservations feature. More on that here!

Standing Reservations are available on any of our current plans that offer online reservations.

Frequently Asked Questions about Standing Reservations

Will a substitute teacher impact my standing reservations?

No, if you use the substitute teacher for an individual class, you can still create standing reservations and any existing standing reservations will not be impacted.

Some of my clients have standing reservations and I don’t set an end date for the reservations, so they are booked out months in advance. My classes are set to require an active pass to book. When these students try to book an additional class (not the standing reservation) the system won’t allow them to book because it says they don’t have an active pass - even if they have classes left on the punchcard. Is there a way to enable standing reservation clients to book other days without purchasing an additional Punchcard?

Yes! You'll want to grant those customers Trusted Access -- here's more information about how to set that up for your customers.

Did this answer your question?