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How will my Instructors log in to Punchpass?
How will my Instructors log in to Punchpass?

Adding Users and Instructors to your account.

Chris avatar
Written by Chris
Updated over 5 months ago

To allow your instructors to take attendance on your account with their own logins, you (as the account admin) need to first set them up as users and then identify them as instructors.

Let's take this step-by-step! Please check out our detailed guide on adding instructors, staff, and other users to your Punchpass account.


How Instructors Sign In

Now that your instructors have been added as users, your instructors will log in at https://app.punchpass.com, just as you do as the account owner.

If any user (admin, restricted, attendance only) has their email changed for their account, we will send a notification to the OLD email address confirming the change.

Your instructors can also use their Google credentials for their login:


Quickly Switch Between Accounts (and Studios)

If your instructors are set up as a user (people who can log in and manage your Punchpass account) and as a customer (they appear in your customer list) then provided they're using the same email address for both they'll be able to be able to toggle between their accounts without having to sign in each time.

Switching between Customer and Admin Views

From the admin side of Punchpass, clicking on Customer View will take a user to their customer account.

From the customer side of Punchpass, clicking on the Admin view will take a customer to the admin side.

Switching between Studios

If you are on a computer, click on the dropdown with your name, then Change Studio to switch back to the admin side.

Clicking the Change Studio link takes you to the login page, where you can select either account without having to sign in again.

On mobile, click the menu icon in the top-right corner, and then click Change Studio to switch!



How Do My Instructors Register For Classes?

Instructors should register for classes from the customer side of Punchpass.

If they don't already have a customer account, you can create one for them in the Customers section by adding a new customer using the same email address as their user account.



They'll continue to log into Punchpass at https://app.punchpass.com, choosing their customer account when they want to book.



How Do I Resend the Login Information to Instructors?


If an instructor has forgotten their password, they can reset it by visiting https://app.punchpass.com, and clicking on the Forgot Password link.


If the instructor missed the email to confirm their user account, an administrator on the account can visit Manage Settings > Instructors & Users, delete the user and add them again to trigger another confirmation email.

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