When changing business owners, there are a few important steps to keep in mind:
Will you keep the existing Punchpass account or create a new one?
If you use Stripe, do you need to transfer ownership of that account?
Updating the company information in Punchpass
Have the new owner reach out to us for training!
If your business is going through a major restructuring, we recommend scheduling a call with our support team to review your needs and determine the best next steps!
Who can make this change?
Changing the account owner will require the current account owner to log into Punchpass.
Changing the Punchpass Account Owner
Changing the account owner in Punchpass is a simple process. Each Punchpass account has one designated Account Owner, but you can transfer ownership to a different admin when needed.
To do this, you'll first create a new user account for the new owner, assign them Admin permissions, and then have the current owner update the account ownership settings.
If you're unsure about the different user roles in Punchpass, check out this guide for more details.
Steps to Changing Which Admin Account is the Account Owner
Create a New Admin Account for the New Owner:
Navigate to Manage > Settings > Instructors & Users.
Click the + New User button.
Enter the new owner's name and email address.
In the User Access section, select Administrator.
Click Save.
An email will be sent to the new admin's email address, prompting them to confirm their login.
Transfer Account Ownership:
The current account owner should log into Punchpass and navigate to Manage > Settings > Instructors & Users.
Click on the new admin's account name.
Scroll to the bottom of the page and click Make this User the Account Owner.
Note: Once the account owner is changed, only the new owner can change account ownership.
Maintaining Operations
There are a few other things you should review when your business has a new owner!
Update Your Punchpass Company Information
Make sure to update the contact information for the business. This information is used for the public schedule and emails sent to your customers.
From Manage > Settings > General Settings, double-check the company email and address.
Maintaining Your Punchpass Subscription
Make sure the new owner has been add your Punchpass account as an admin user.
Direct them to Manage > Settings > Billing where they'll click the button to open the Stripe Portal.
From the Stripe portal, they can update the billing information and payment method for your subscription.
Transferring Your Stripe Account Ownership
As Stripe collects all credit card payments for your studio, you'll want to be sure that proceeds are directed to the correct bank account.
Note: If you have ongoing memberships via Stripe, we recommend transferring ownership of the Stripe account to the new owner so the memberships will recur without issue. Then, the new owner can change the bank account information.
If you do not have recurring membership payments, you can simply disconnect the current account, and let the new owner set up and connect their own Stripe account.
To Disconnect Your Stripe Account
Visit Manage > Settings > Online Payments
Click the Disconnect Stripe Account button
Onboarding New Admins
If your new owner is new to Punchpass, please let us know! We'll be glad to introduce ourselves and help them out as they get comfortable with Punchpass :)