You can send automatic reminders to your customers about their upcoming reservations. To set this up, go to Manage Settings > Online Reservations
Under Reservation emails, select how many days prior to the class you want the reminder to be sent. Reminders sent at 4pm in the time zone your account is in. If you have a strict cancellation policy, you might want to take that into consideration so customers can cancel without penalty when they receive the reminder.
Then, under Manage Classes, you'll want to adjust the reminder setting per class (so you may choose per class type to send reminders or not!). You'll find this once you click on the class name, then edit, under the class reservation settings:
Reminders cannot currently be customized - we simply remind the customer about the reservation, provide details around the specific class, and include the same link to cancel the reservation that they received in their original confirmation email.
If you want to see the status of these emails, click on Reports on the homepage, then Emails Set. The emails will have a subject of 'Reservation Reminder:....' Here's what the email looks like:
If you offer online pass sales & the customer still needs a pass, we also include a payment reminder with a link.
That's it! Set it and forget it. Your customers will get a class reminder and you have another tool to reduce no-shows.