Note: This guide covers manually resending confirmation emails for existing reservations. If you're looking to set up automated email notifications for new reservations, please see our guide to setting up email notifications in Punchpass.
Sometimes customers don't receive their reservation confirmation email or need it sent again. Punchpass makes it easy to resend these emails whenever needed.
Ways to Resend Confirmation Emails
1. From the Customer Account
You can resend the Reservation Confirmation email in a couple of places within the customer account: the Reservations in Upcoming Classes section and if the customer has a reservation in a series, from the Series Reservations section too.
From the Reservations in Upcoming Classes Section:
Navigate to the customer's account
Find the reservation in the Reservations in Upcoming Classes section
Click the three-dot (⋮) icon next to the class time
Select Resend Reservation Confirmation Email
For Series Reservations:
Navigate to the customer's account
Scroll down to the Series Reservations section
Click the Actions menu
Select "Resend Series Reservation Confirmation Email" option
2. From the Class Details Page
You can also resend confirmation emails from the class roster:
Navigate to the specific class details page
Find the customer in the roster
Click the three-dot (⋮) icon to the left of the customer's name
Press the Resend Email button
After resending, Punchpass will display a confirmation message that the email was sent.
And the customer will receive a message with the subject "Class Registration Received..."
Frequently Asked Questions
Q: How can I tell if a confirmation email was successfully sent?
A: Punchpass will display a confirmation message on your screen after you click to resend the email.
Q: What's the difference between resending confirmation emails and setting up automated notifications?
A: Resending emails is a manual process for existing reservations, while automated notifications are system settings that send emails automatically when new reservations are made. Learn more about the automated email notifications in Punchpass.
Q: A customer says they're not receiving any emails from our system. What should I check?
A: Please see our article on "Why Isn't My Customer Receiving Emails?" for troubleshooting steps.