If a pass was purchased online with Stripe, you can refund the charge via Punchpass. You can refund the full amount OR a partial amount - however you can only process one refund per pass.
To start a refund, go to the customer's account page and click on the pass. In the Payment section there will be a Refund button.....
Clicking that will bring up a window that will let you enter an amount:
NOTE: do not use $ or any special character, simply enter the number for the refund amount.
You can only use whole numbers for a refund. If you sold a pass for $10.50 and want to process a full refund, you will need to enter 11 in the amount field. Stripe won't refund more than the amount paid, so they will issue a refund for the $10.50.
The refund request is sent to Stripe, where it normally takes 5-10 days to be returned to a customer's card. The pass will now show that it has been refunded, and Punchpass shows you the original charge and the refunded amount:
(NOTE - on any Pass Sales reports Punchpass will use the Pass cost - Pass refund to calculate your actual revenue from the pass.)
Please be aware that the original pass is NOT deleted when you process the refund. Here's how to delete a pass.