There are a few things you should review before turning Customer Accounts on.
First, you should review your Duplicate Emails report and try to clean up any duplicates you may have. Click on View Customers and choose the Duplicates report from the Reports dropdown.
If a customer creates an account, Punchpass will attempt to match them with an existing customer based on their email address. If you have multiple customers with the same email Punchpass may choose the wrong account.
Second, make sure we have an updated logo for your Punchpass hosted schedule pages. Customers are required to confirm their accounts via email, and when they click on the confirmation email they will be sent to your public page to sign in.
Finally, we strongly recommend YOU try out the process and create an account. Your customers are going to have questions, and it will be easier to explain things to them if you have gone through the process yourself.