You can pause a customer's recurring membership if a customer needs a temporary break. If you're collecting via Stripe, Punchpass will manage the payment scheduling and collection throughout the process 😀
This guide is for pausing individual memberships, If you are looking to bulk pause all memberships, click here!
How to Put a Membership on Hold
Access the membership from the Customer's page or from Reports > Memberships and press Pause Membership.
You can pause the membership immediately OR select a future date for the pause to start. Here, you can also set the restart date if you know when a customer wants to return, or leave it blank and you can restart the membership manually:
If you've scheduled the membership pause for a future date, you'll see a message to indicate the upcoming pause.
What Happens When a Membership is Paused (on Hold)?
When you pause a membership, Punchpass saves the number of days left in the current membership period.
While a membership is paused, it is not valid for attendance.
What Happens When a Membership is Restarted?
When a membership is paused and put on hold, Punchpass calculates and saves the number of days remaining for the current pass.
When the membership restarts, it resumes from where it was paused! The system will calculate a new membership renewal date based on the remaining days. The customer will be charged when the membership renews.
How to Restart a Paused Membership
To restart the membership, click on the customer's paused membership (from their Customer account page or from Reports > Memberships > Paused) and press Restart Membership Options:
Here you can set the restart date for the future, or immediately restart the membership:
The current pass will change from paused to active.
Frequently Asked Questions
I have a client with a paused membership and they would like to book classes, but my classes require an active class to book. What can I do?
You have a couple of options for how to handle this!
Option 1: Restart their membership.
Option 2: Grant the customer Trusted Access.
With Trusted Access, customers can override the class reservation settings and book classes without a pass.
This is something you can turn off and off for a customer account at any time.
Learn more about granting trusted access here.
Taking a break and closing the studio for a while?
You can extend the renewal date for all of your memberships and also extend the expiration date for all of your active passes.