Do you have a customer who has received a gift card and needs assistance with redeeming it? Once you have the gift card code, the process is as straightforward as assigning a pass.
Here's how to manually assign a gift card to a customer:
How to Locate the Gift Card Code
First, you will need to confirm and identify their unique gift card code.
A report with all gift card codes can be found under Manage > Settings > Discount & Gift Codes > Gift Cards:
Or you can find the specific code within the purchaser's customer account:
How to Redeem a Gift Card Code on Behalf of a Customer
Redeeming a gift card for a customer follows the process of assigning a pass to a customer and then entering the unique gift card code.
Here's how to manually do this for your customers:
Manually Assign the Corresponding Pass
Navigate to the gift recipient's customer account and click Assign a Pass.
Select the corresponding pass and press Next.
Designate the Gift Card Code as the Payment Method
You're now on the Assign a Pass page. To redeem a gift card code, in the Payments section you'll enter the gift card code as a discount and then identify the payment method as a "gift voucher."
Click the Select a Discount button.
This opens a pop-up window. Select the code that corresponds to the gift card code and press the Apply discount button.
You'll now see the gift card code applied to the pass. Gift card codes are the equivalent of a 100% discount for a pass.
Select the Additional Payment Method Information
To complete the process of identifying the payment method, you'll want to select the following options:
How is the customer paying: Cash, check, etc.,
Click on the checkbox indicating you've received payment,
How have you collected payment? Select the option for Gift Voucher.
Press the Assign Pass or Save button to complete the process of assigning the gifted pass.
What does a Redeemed Gift Pass look like?
From the customer account, gifted passes have a flag indicating the gift card code that was used to redeem it.
