The Forgiven Attendance Report helps you keep track of all the instances where attendance has been forgiven within your Punchpass account. This report is located in the Reports section.
Who can use this feature?
This feature is accessible to admin-level users on all Punchpass plans.
What Does the Forgiven Attendance Report Show?
The report lists all forgiven attendance entries, including the following details:
Date of the forgiven attendance
Customer Name
Class/Session associated with the forgiveness
Reason for forgiveness (if applicable)
How to Access the Forgiven Attendance Report
Navigate to the Reports section of your Punchpass account.
Look for the Forgiven Attendance Report in the list of available reports.
Click on the report to view all recorded instances.
Understanding Forgiven Attendance
Forgiven attendance is when a customer was marked as having attended a class but the studio decided not to deduct a class pass or count the attendance against the customer’s total.
This might happen if you're forgiving a No Pass Attendance.
Why Use the Forgiven Attendance Report?
This report is particularly useful for tracking when attendance forgiveness has been applied, helping you manage customer records and class pass usage accurately.
From this report, you can sort forgiven attendances by name, the class, or class date.
You can also email selected customers directly from this report or export the information into your favorite spreadsheet software.
If you have any questions or need further assistance, feel free to reach out to our support team!