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Private Sessions
How to create Private Sessions
How to create Private Sessions

Schedule and manage your private client sessions with Punchpass

Sharon avatar
Written by Sharon
Updated over a week ago

With the Private Sessions feature you can register individual customers for private classes, automatically mark attendance, and track payment!


What is a Private Session?

Private Sessions work a bit differently from group classes and appointments.

With a private session, you know the customer and you know which class they'd like to book. They're great for personal training, massage, and other 1-on-1 services you provide.

When clients want to book, you (or another person logged into Punchpass) will create the reservation for them. After the private session is created, they'll receive a confirmation email, etc.

Private sessions appear on your internal Punchpass calendar and as a class on the customer's calendar, but are hidden from the public schedule.

Private Sessions vs. Unlisted Classes

In Punchpass, you can also set up group classes that don't appear on your public schedule. We call these classes "unlisted."

You might prefer this option if you're not clear about who the attendees might be. For example, when creating a private class for a company or a private party.

If you'd like to set up a group class that's unlisted, navigate to the class overview and make sure the option to show the class on the public schedule is NOT selected.

Registration for Private Sessions

If you'd like to let your clients register themselves online for private sessions, check out the Appointments feature or consider scheduling a recurring class with a limited number of attendees to one to ensure only one client can book per timeslot.

Here is a quick demo on managing Private Sessions:


Getting started with Private Sessions

Let's assume your business has regularly scheduled group yoga classes, but also offers private yoga classes.

1. Create the class for the Private Session

If it doesn't exist already, set up a class for each type of private lesson (e.g., "Private Session - 60 minutes"). You don't need to create any class times because this 'class' isn't regularly scheduled.

2. Create the pass for the Private Session

You'll also need a pass to go along with each class type (e.g., "Private Session - 60 minutes" for $75 containing 1 punch/credit).


3. Book the Private Session

When someone requests a private session, go into their customer account, and click the "+ scroll down to the Reservations in Upcoming Classes section, and press the + Private Session button.

This takes you to Register [Customer] for a Private Session page. Here you'll decide if this reservation is for an upcoming class or an attendance and enter the class details. Press the Create Private Session button and complete the session setup.

Is the Private Session a Reservation or an Attendance?

  • Choose the option to create the private session as a reservation for an upcoming class where you plan on collecting payment later.


  • Choose the Attendance option if you'd like to assign a pass to the private session and automatically mark attendance for the private session.

    With this option, private sessions appear marked as if the person has already attended and the pass automatically debited.


  • Need to create a private session for two or more people? Create the initial private session following the steps above. Once the session is created, you can add another reservation to the private session!

4. The Private Session has been created! Now what?

Upcoming Private Sessions created as "Reservations" will appear in the customer account as Reservations in Upcoming Classes section, with the flag "Private" next to the class name.

Private sessions created as "Attendance" are automatically marked for attendance and so they appear under the History tab of the customer account, in the All Classes Attended section.

5. Collecting payment for Private Sessions

You can collect payment for a private session by assigning the customer a pass, if they haven't purchased the pass already.

6. View upcoming Private Sessions on your Admin Schedule

When the date of the private session arrives, you'll see that private session on your Punchpass schedule like a regular class.


Frequently Asked Questions


How can I create a private session for two or more people?

After creating a private session, navigate to the class and press the "Add a New Reservation" button to add another student to the class.

And on the schedule the private session will now indicate multiple people are registered:


Can my instructors create Private Sessions for my customers?

Yes! Instructors and users with accounts that have Restricted or Admin access can create Private Reservations for customers and the process is the same for both account types.

Will Private Sessions appear on the Public Schedule?

Private sessions don't show up on your public schedule. When your customers look at your schedule, they won't see the private listed -- it will look something like this...


Where will I see the Private Session reservations?

Once you've booked the private session reservation, you will see it on the Admin view of the Schedule in Punchpass and in the customer account.

  • Private Sessions as seen on the Admin calendar:

  • Private sessions as seen from a customer's account look like any other class reservations.


Need help setting up private sessions? Have questions? Please message Punchpass Support!

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