When you need to cancel a class, Punchpass allows you to cancel individual classes or all classes for a specific day.
Understanding the Difference
Canceling a Class: When you cancel a class, it remains visible on your schedule but is marked as "canceled." This option is ideal for temporary changes due to illness, weather, or other unforeseen circumstances. Students can see that the class has been canceled, but the class time slot remains in your schedule history.
Deleting a Class: When you delete a class, it is permanently removed from your schedule and no longer appears anywhere. This option is best when you're eliminating a class time entirely or making permanent schedule changes.
Canceling a Class
Important Note: When canceling a class, students are NOT automatically notified, and reservations are not automatically deleted. We recommend handling reservations first before cancellation.
How to Cancel an Individual Class
Option 1: From the Class Details Page
From the admin view of the Schedule or Calendar, click on a class to open the details page
Click on the Actions dropdown menu
Select Cancel Class
Confirm the cancellation when prompted
Option 2: Directly from the Schedule
From the Calendar or Schedule, click the three-dot icon next to a specific class
Select Mark as Canceled
Confirm the cancellation when prompted
How to Cancel All Classes for a Specific Day
Navigate to the Schedule (either list or calendar view)
Find the day you need to cancel all classes
Click the three-dot icon for that specific day
Select Cancel all of today's classes
Confirm the cancellation when prompted
How Canceled Classes Appear on the Schedule
When a class has been marked canceled, that class shows as canceled on your public schedule page and reservations are no longer accepted.
A canceled class appears like this on the public schedule:
Customers will also see that a class has been canceled in the My Reservations section of their account.
Accidentally Cancel Class? Restore It!
Navigate to the class details page
Click on the Actions menu
Select Uncancel/Restore Class
Confirm to restore the class to your schedule
What to Do After Canceling a Class
Notify Your Students: Students are NOT automatically notified of cancellations. You can email affected students directly from the class page after cancellation
Handle Reservations: Delete reservations individually or for multiple customers at once. For detailed information on managing reservations, please see our guide on How to Delete a Reservation.
Issue Refunds: Process refunds for ticketed classes if necessary. How to issue a refund for a ticket.
Deleting a Class
Reservation Warning: If there are any reservations for classes you wish to delete, you'll need to address and remove those reservations first before you can delete a class.
Deleting classes permanently removes them from your schedule. This action cannot be undone and will delete any existing reservations.
If you're updating your recurring class timetable, instead of deleting, you might prefer to update the recurring class schedule for each class
Deleting an Individual Class
If you're no longer offering a specific class time:
Option 1: From the Class Details Page
Navigate to your Schedule or Calendar
Click on the class
Click the Actions menu and select Delete This Class
Confirm the deletion when prompted.
Option 2: Directly from the Schedule
Navigate to your Schedule or Calendar
Click the three-dot icon next to the class
Select Delete This Class
Confirm the deletion when prompted.
Delete All Future Recurring Classes at a Specific Time
Navigate to your Schedule
Find any instance of the recurring class you want to delete
Click the three-dot icon next to the class
Select Delete All Future Classes at this Time
Confirm the deletion when prompted.
Deleting All Classes for a Specific Day
Navigate to the Schedule or Calendar view
Find the day you need to delete all classes
Click the three-dot icon for that specific day
Select the option to delete all classes for that day
Confirm the deletion when prompted
Making Changes to Your Recurring Class Schedule
You can also make these changes to your recurring class schedule from each Class details page in Manage > Classes.
Here are our guides for making changes to your recurring schedule from the Class details page: