If you have to cancel a class due to unforeseen circumstances, Punchpass will allow you to cancel it.
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After canceling a class, please notify students as they won't be notified automatically.

1. Cancel the class from the class details page or directly from the schedule.

From the Class Details page, click on the Actions dropdown > Cancel Class. Punchpass will ask you to confirm the action.

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​You can cancel right from the schedule by clicking on the three-dots icon next to the class and then clicking Mark as Canceled:
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2. Send a notification by email. Your customers are NOT automatically notified, and to email the impacted customers, you can do that right from the class page after you've canceled it.
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If there are any class reservations that need to be addressed, you'll be notified. Press Yes, cancel class! to cancel.
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And the class will appear as canceled and reservations are no longer accepted.
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Do you need to cancel ALL classes on a particular day? Navigate to the Schedule, choose list or calendar as your view, select the three-dot icon for the day, and select Cancel all of today's classes.

List view

Calendar view

Punchpass will ask you to confirm the class cancellation.
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When a class has been marked canceled, that class shows as canceled on your public schedule page and reservations are no longer accepted.
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A canceled class appears like this on the public schedule:
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Customers will also see that a class has been canceled in the My Reservations section of their account:
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If you want to post a special notice to your calendar, here's more on that.

You can restore a canceled class by navigating to the class details page; selecting the Actions menu and the option to Uncancel/Restore Class.
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Punchpass will ask you to confirm.
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And the class is back on your schedule.

No longer offering a class? Updating your class schedule? You can remove all future classes directly from the Schedule or by making changes to your recurring class schedule for each class.
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This action will delete the class and any reservations. It can't be undone.

For example, our studio has decided to eliminate all Test Classes happening on Wednesdays at 8 am.
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From the Schedule, navigate to the session you want to cancel and select the three-dot icon.
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Select the option to Delete All Future Classes at this Time.
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You'll see a pop-up message asking you to confirm. Press Yes, Delete! to delete all future instances of this class time.
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This will delete the class for today and all the future classes and any reservations.

In our example, this removed all Test Classes happening on Wednesdays at 8 am.

You can also make these changes to your recurring class schedule from each Class details page in Manage > Classes.
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Here are our guides for making changes to your recurring schedule from the Class details page:

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Scheduling a Recurring Class
​Editing a Recurring Class Schedule
​How to Delete or Archive a Class

Once you've canceled class and notified everyone, you can then delete the reservations individually or for multiple customers at once.
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​Please see this guide for more information on deleting reservations, including ticketed classes and series.
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