If a pass was purchased online with Stripe, you can refund the charge via Punchpass.
You can refund the full amount OR a partial amount, however, you can only process one refund per pass.
Getting Started
To start a refund, go to the customer's account page.
To refund a pass, click on the pass to open the pass details page.
To refund a membership, you'll click on the membership, scroll down to the specific pass, and then arrive on the pass details page.
In the Payments section, you'll see a button to refund the pass purchase.
Clicking that will bring up a window that will let you enter an amount:
Enter the refund amount
You can enter the specific amounts to the cent to refund, but DO NOT use $ or any special character, simply enter the number for the refund amount.
The refund request is sent to Stripe, where it normally takes 5-10 days to be returned to a customer's card. The pass will now show that it has been refunded, and Punchpass shows you the original charge and the refunded amount:
Note: On any Pass Sales reports Punchpass will use the formula: Pass cost - Pass refund to calculate your actual revenue from the pass.
Please be aware that the original pass is NOT deleted when you process the refund. Here's how to delete a pass.