Punchpass provides a memberships report that you can use to keep track of your customers' current recurring memberships.

Regardless of how you collect payment for your memberships, it's very important to review this report regularly to be sure payments are coming in for your customers' memberships.

To see the memberships report, click on All Reports on the homepage (blue button) and then Memberships.

You can click through the report to access the Membership details. From here, you can click on the Pass Assigned to update a customer's payment status. You can cancel a membership here as well.

What if a membership collected via Stripe shows as Unpaid?

We don't usually know the reasons behind a failed credit card charge. That's really up to Stripe and your customer's bank, and it's not something you or I have any control over. The only thing we can do is to review the Memberships report regularly to make sure payments are going through as expected. If a membership shows as Unpaid, go to the Membership and click "Check Payment on Stripe," to test and confirm if the payment is not paid. If it remains Unpaid, you will need to follow up with the customer.

So, to deal with this situation with the customer...First you will update the customer's card from the admin side of Punchpass. Just go to the customer's profile & click on the membership. You'll have the option to change the credit card there. When the card is updated, Stripe will attempt to charge that new card the NEXT time payment is due, but you will have to collect any missed payments separately.

So - to catch the customer up on any missed payments -- you can go to Stripe, and go to the customer account. There is a small link on the right side in the section that says Payments - it says 'Create Payment'


That will let you process a one-time charge.

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