If a membership was purchased online, we have captured the customer's credit card information and saved it in your Stripe account.
This information can be updated with assistance from the studio or directly by the customer from their account.
Here's how it works:
Changing a Membership Payment Method from the Admin Side of Punchpass
Step 1. Visit the Customer Account in Punchpass
From the admin side of Punchpass, navigate to the customer account and click on the membership.
This opens the membership details page and in the payments section, you'll see the options to:
Share a Credit Card Update link. This opens a Stripe checkout page.
A button to Change the Credit Card. This allows you to enter the payment details manually.
Step 2. Share the Credit Card Update Link or Enter the Card Information in Person
Sharing the Membership Credit Card Update Link
You can copy and paste this link and email it to customers. It directs will bring them to Stripe, where they can update the payment method.
Here's what that process looks like:
You'll copy the link and share it with the customer.
They land on the Credit Card Update page and press the Update Credit Card button.
And takes them to Stripe, where they can update their payment information.
Updating the Membership Credit Card In-Person
If you prefer to update the membership payment method in-person, you can!
Click on the Change Credit Card button.
Manually enter the credit card information and press Change Credit Card Used.
Updating the Membership Payment Method As A Customer
Customers with memberships can update their own credit card information as well.
Customers who are logged into Punchpass can do it right from their account by clicking on My Memberships and then Update Your Credit Card:
