Need to update the email address for an admin account? While you can't change the email directly, it's easy to switch to a new one by creating a new admin account and removing the old one. Just follow these steps!
Who can make this change?
Admin level users can create and modify other user accounts.
Steps to Update an Admin Email Address
Create a New Admin Account:
Go to Manage > Settings > Instructors & Users.
Click the + New User button.
Enter the name and new email address.
Under User Access, select Administrator.
Click Save.
The new admin will receive an email invitation to set up their account.
Sign in as the New Admin:
Once the new admin receives their invite and creates their account, they can log in using their new email.
Remove the Old Admin Account:
An existing admin or the account owner should go to to Manage > Settings > Instructors & Users.
Find the old admin account in the list and click on the name.
This opens the Edit User page. Scroll down to the bottom of the page, and click the Delete This User to Remove Account button.
Frequently Asked Questions
Why can't you change the email address for an admin user account?
For security reasons, Punchpass links your login credentials to your email address, which helps keep your account safe. Instead of changing the email, creating a new admin account ensures everything stays secure and properly linked.
If you need to update the Business Email Address, where customer communications are sent, you can make that change at any time by visiting Manage > Settings > Business Settings. Learn more
Still have questions? We're happy to help—reach out to Punchpass support anytime!