Memberships in Punchpass offer an efficient solution to sell access to your programming and on-demand content library with recurring payments. By creating membership offers, you can enhance customer experience and streamline your business operations.
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Key Features of Punchpass Memberships:

You'll set up your memberships in the same spot where you define your passes.

From Manage > Passes, press the + New Membership button.
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​Fill in the required details:

Before you're ready to go live with the membership, you'll also want to review the Online Sales Settings. Press Next when you're ready to save your pass.
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When creating a new membership, you'll need to select which classes are eligible for a class. These can be changed at any time. To change the eligible classes after a membership has been created, please see this guide.
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Select the eligible classes and press Save.

Once the classes are selected, press Save.

After you've created your memberships, all offers set for sale online can be viewed on the public Purchase a Pass page.
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You'll find your Purchase a Pass page at:

With Punchpass your customers can purchase memberships online using the Stripe integration.
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If you prefer to accept payments in person, via cash, bank transfer, or another method, we have you covered. You can also accept payments in person with Stripe.

Here's an example of what a membership checkout page might look like:

From the admin-side of Punchpass, when you have Stripe connected, each membership has a direct payment link you can share.

From Manage > Passes, select the offer, and you'll see the purchase link.

You can also manually assign a membership to a customer and collect payment using another source. Learn more about tracking memberships paid outside of Stripe.

From a customer account, ​select the Assign Membership button.
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You'll then follow this guide for assigning a pass and collecting payment.

Each membership in Punchpass has an option to allow customers to self-cancel their membership.
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With this setting turned on, this type of membership can view and manage their membership from their customer account by clicking on the My Memberships button.
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Memberships that allow customers to cancel on their own appear like this example:

​Click here to learn more about self-cancel for memberships

When a customer’s payment fails, you both get an email notification. The customer's email includes a link to update their payment method.
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When payments fail, passes are automatically marked as payment failed and the membership is suspended for non-payment.
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Customers can update their billing information in their accounts and Stripe will attempt to retry the charge. Successful payments will change the membership status to active and the membership pass as paid.
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Additionally, account administrators can email customers links to update their payment information from their accounts by clicking on the membership details page.

​Click here to learn more about handling unpaid memberships

After you have used Punchpass for a while, you start to have memberships that you no longer offer. You can archive those offers to remove them from the Purchase a Pass page, while still retaining all the historical reporting data.

For example, let's say we offered a special deal last February. You don't want to mistakenly assign that membership to any more customers!

The Memberships report allows you to review all of your memberships and their payment status.
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From the navigation, click Reports > Memberships Report.
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The Memberships report is organized by membership status, clicking each tab allows you to see:

To view the details of a given customer's membership, click the membership name to open the details page.
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You can also go to a customer's membership by clicking on the membership from their customer account page.
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