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How can I pause a membership?
How can I pause a membership?

Putting a membership on hold

Victoria avatar
Written by Victoria
Updated over a week ago

You can pause a customer's recurring membership if a customer needs a temporary break. If you're collecting via Stripe, Punchpass will manage the payment scheduling and collection throughout the process πŸ˜€
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This guide is for pausing individual memberships, If you are looking to bulk pause all memberships, click here!

How to put a Membership on Hold

Access the membership from the Customer's page or from Reports > Memberships and press Pause Membership.

You can pause the membership immediately OR select a future date for the pause to start. Here, you can also set the restart date if you know when a customer wants to return, or leave it blank and you can restart the membership manually:

While a membership is paused, it is not valid for attendance.Β 
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And when you pause a membership, Punchpass saves the number of days left in the current membership period.
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If you've scheduled the membership pause for a future date, you'll see a message to indicate the upcoming pause.
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Ready to restart the membership?

If you need to restart the membership or know when to set the reactivation date, click into the customer's paused membership (from their Customer account page or from Reports > Memberships > Paused) and press Restart Membership Options:
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Here you can set the restart date for the future, or immediately restart the membership:
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The current pass will change from paused to active.
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Punchpass will re-calculate the membership renewal date based on the number of days left in the membership period - so when the membership is reactivated it just starts back up right where you paused it!
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If there were extra days in the current membership period, you'll see that the current pass expiration date becomes today + the number of days.
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Punchpass will then charge the customer when the next membership pass starts!


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Frequently Asked Questions

I have a client with a paused membership and they would like to book classes, but my classes require an active class to book. What can I do?

You have a couple of options for how to handle this!
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​Option 1: Restart their membership.
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​Option 2: Grant the customer Trusted Access.
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With Trusted Access, customers can override the class reservation settings and book classes without a pass.
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This is something you can turn off and off for a customer account at any time.
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​Learn more about granting trusted access here.

Taking a break and closing the studio for a while?


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