How do my customers sign the waiver?
Is there a way for me to see who signed the waiver?
We have a report of who signed a waiver under Manage Settings > Waivers of Liability. When you click on a waiver, you'll see that list!
Can I have multiple waivers active at once?
Only one waiver can be active at a time. A workaround is to use a booking agreement to state any terms of purchase!
My customers signed paper waivers in person when joining the studio. Is there a way to set up the electronic waiver so that only new joiners or new people creating a customer log-in have to sign?
Yes and you can sign some online waivers in bulk if you already have a hard copy on file. This article will show you how to do it (scroll all the way to the bottom).
I have two customers that share the same account (husband and wife), and I need to get them both to sign the waiver. What do I do?
What we would recommend is just setting up a second account without an email address for one of them to use. Have that person use that account only to sign the waiver so you have it on file, even if the two of them will share the other account for everything else!
Will my customers get a copy of the signed waiver?
Yes! We email them a copy after they have signed. And they will also see a notification that an email will be sent too.
Customers with login accounts can view/download the waiver from their account page.
Here is a video for you to send to your customers explaining how to sign a waiver:
Can I add any other fields to the waiver?
Right now you cannot add any fields to the waiver. That is something we are looking into for the future. So the waiver feature, as it exists right now, is not a replacement for any 'new customer intake form'. It's simply a way for a customer to sign the liability waiver.
You might consider adding a booking agreement or setting up a form to capture additional information from specific customers.
Can I add a special waiver to a specific pass?
Unfortunately at this stage it's only possible to have a general waiver for all classes and passes, there's no way to send a specific one out to people who buy a certain pass.
You will get an email notification when those purchases are made so you may like to manually send a waiver to people when you see those come through, you can then store them in the customer's account if you like:
Can I Integrate Custom Training or Nutrition Plans?
Attaching documents to customer accounts.
Data Storage & Retrieval - How do I get my waivers?
You can view individual waivers for a customer by going to their customer account, where you can also open the PDF version and save it.
If I create a new waiver, are the old waivers deleted?
No, PDF copies of the older waivers are still kept.
Are electronic waivers legal?
In a word, Yes. Here is some more information: https://www.nolo.com/legal-encyclopedia/electronic-signatures-online-contracts-29495.html