There are a few things you should know about Customer Logins and emails.

If a customer creates a login, Punchpass will attempt to match them with an existing customer from your list based on their email address.  So you will want to make sure you do not have the same customer listed in Punchpass more than once under multiple email addresses.  If you do have a customer with more than one email on file with you, you can merge the accounts together under the customer's preferred email.

Second, make sure we have an updated logo for your Punchpass hosted schedule pages. Customers are required to confirm their accounts via email, and when they click on the confirmation email they will be sent to your public page to sign in.

Finally, we strongly recommend YOU try out the process and create an account. Your customers are going to have questions, and it will be easier to explain things to them if you have gone through the process yourself.

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