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Help - A customer account was linked to the wrong customer!
Help - A customer account was linked to the wrong customer!
Chris avatar
Written by Chris
Updated over a week ago

Punchpass matches purchases to customer accounts based on the email address.

You may have a situation where a current customer purchases a pass with a different email address and the result is you'll have a duplicate customer in your customer list -your customer wondering why none of their account history, or passes are listed in their new account.

Common scenarios and how to fix the email addresses used with customer accounts

  1. The customer has multiple accounts. You can use the merge feature to combine the two accounts. Punchpass will see that one account has a login, and will preserve that information. Your customer doesn't have to do anything. 

  2. What if a member login is linked to the wrong account or they used the wrong email address to sign up?

    As the admin, you can edit their account and change the email address for them, just click on their customer account, then the Info tab, and Edit.

    Or if they create their new account with the desired email address, you can then merge accounts!

  3. The customer had a typo in their email address and created another account. You'll want to merge the customer accounts.

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